Find and open the app that offers to upgrade from a prepaid plan to a subscription or downgrade from a subscription to a prepaid plan. Make sure you’re signed in to the correct Google Account. Please do not delete your Freeletics account before the refund has been completed since it might delay the process. To change a prepaid subscription plan if allowed by developers: Open the Google Play app. Please be aware this may take up to a few days.ĭue to Data Privacy Laws, we will not be able to process your request if you write to us from a different email address. They are listed below Launch Mail from your Home screen. Please contact our Customer Support via this contact form, providing the email address linked to the Freeletics account your query is regarding and wait for confirmation of your refund being processed. There are 2 ways to request a refund from Apple should you find the need. Purchase on the websiteĬancelling your subscription does not initiate the refund process. If you subscribed through your iTunes account follow these instructions to stop its auto-renewal : View, change, or cancel your subscriptions - Apple Support. Tap on the receipt for the purchase your want refunded. Search for 'Your receipt from Apple' if its not immediately visible. Please also make sure to cancel the automatic renewal of your Coach subscription with Apple's App Store to prevent further charges in the future. How to get a refund using your iPhone or iPad. Please be aware that all purchases made via Apple App Store are subject to Apple’s Terms and Conditions.įor all purchases made within the App Store, Apple acts as the distributor and your co-contractor and insists on handling refunds themselves.Ĭontact Apple's customer support directly to request a refund via this link. Canceling subscriptions is slightly different in Israel and South Africa. If you need to request a refund, go to and sign in with the same Apple ID that you used to sign up for Apple TV+. Please contact Apple's customer support to request a refund. If you couldnt cancel your subscription at tv., cancel your subscription in Settings.Or contact Apple Support. In-App purchase through Apple's App Store In order to get in touch with the Google Play Store support regarding your issue, please click here. Please click below depending on where you purchased your Freeletics subscription:įor all purchases made within the Google Play Store, Google acts as the distributor and your co-contractor and therefore is responsible for handling anything in regards to payments or transactions. Note that the 14 day money back guarantee does not apply for subscription renewals. From the menu bar at the top of the iTunes window, choose Account, then choose View My Account. You are only eligible for a refund within the first 14 days after your initial purchase.
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